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Our Customer Service

With 100% customer service satisfaction to date, Cole's Upholstery is driven to provide customer service that is rivalled only by our high-quality upholstery.  Our successful bespoke service is formed by a unique blend of the following:


Care and attention-to-detail, to meet the specific needs of our customer from start to finish.


Creative vision, to advise customers on the overall effect of the upholstered furniture within its setting, where requested.

Customer Service

Friendly service, because we enjoy working with people and sharing our passion for quality upholstery.


Satisfaction focus, because we know our job is done when customers leave with both fine upholstery and a contented smile.

Our customer service is tailored especially to meet your needs and runs within the framework of our reliable 7-step process:

Tape Measure

Assessment of Your Needs

Site visit to establish upholstery needs, discuss fabric choices, and provide a no-obligation quote.

Arrange Collection

We will call to arrange a convenient time for you.

Midway Progress Report

Arrange Delivery

We will call to arrange a convenient time for you.

Delivery & Arrangement

We deliver and arrange within the setting in accordance with your preferences.


Provide relevant information about the work done and any aftercare tips.

Satisfaction Achieved

We add another happy customer to our list!

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