Our Customer Service
With 100% customer service satisfaction to date, Cole's Upholstery is driven to provide customer service that is rivalled only by our high-quality upholstery. Our successful bespoke service is formed by a unique blend of the following:
Care and attention-to-detail, to meet the specific needs of our customer from start to finish.
Creative vision, to advise customers on the overall effect of the upholstered furniture within its setting, where requested.
Friendly service, because we enjoy working with people and sharing our passion for quality upholstery.
Satisfaction focus, because we know our job is done when customers leave with both fine upholstery and a contented smile.
Our customer service is tailored especially to meet your needs and runs within the framework of our reliable 7-step process:
Assessment of Your Needs
Site visit to establish upholstery needs, discuss fabric choices, and provide a no-obligation quote.
Arrange Collection
We will call to arrange a convenient time for you.
Midway Progress Report
Arrange Delivery
We will call to arrange a convenient time for you.
Delivery & Arrangement
We deliver and arrange within the setting in accordance with your preferences.
Feedback
Provide relevant information about the work done and any aftercare tips.
Satisfaction Achieved
We add another happy customer to our list!
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